No,  the VC-GX30 does not support Amazon Alexa but it does support Google Assistant.

Check out the Dolby Vision page for Onkyo models supporting Dolby Vision and more information.

Here is the link that you can copy and paste into your browser to take you to the website to locate your device that you are searching for.

https://www.onkyousa.com/Downloads/manuals.php

 Select the catagory of which your device is classified and you can then put the model number in Find by Model Number field. Once selected you would be brought to the area to download the manaul. 

We are aware of a compatibility issue using our App with certain Samsung phones including the Galaxy S9 and S9+.  We are investigating the cause of the issue and a possible solution.  As soon as we have further information we will post updates on this page. If you have additional questions please let us know or contact our customer support team at 1-800-229-1687.

No, the Built-in Bluetooth only allows portable devices such as a phone, tablet or computer to stream music to the receiver. 

2017 and up receivers have the capability to change the 4k format between Standard and Enhanced.

While pressing BD/DVD on the main unit, press ON/STANDBY to display the current setting on the display.

While this is being displayed, while pressing BD/DVD on the main unit, repeatedly press ON/STANDBY to switch the setting.

Unfortunately no. The Receiver will set the output resolution to the lowest common resolution shared by the two TVs.

Unplug the power cord of the receiver for at least 2-3 minutes.

Go into Bluetooth settings of your device and "Forget this device" or "Unpair this device"

Plug receiver and set the input to Bluetooth. Wait until you see "Now Pairing..."

Enable (turn on) the Bluetooth function of the Bluetooth-enabled device, and then select this unit from among the devices displayed.

By connecting the unit to the same network as mobile devices, such as a smartphone and tablet, you can enjoy music played with Spotify Connect wirelessly. To play Spotify Connect, install a Spotify application on your smartphone or tablet. Also, you need to obtain a Spotify premium account.

Start up the Spotify application.

Play a track on the Spotify application, switch the screen to the playback operation screen, and then tap “Devices Available” on the bottom of the screen.

Select your unit.

PCM

Confirm the receiver is set to a Dolby ATMOS configuration. Also, make sure your device is set to output BITSTREAM and the content is mastered in Dolby ATMOS.

Unfortunately the Air Play feature of the Receiver is only designed to stream audio from a iOS device to the Receiver over a Network Connection.

No, the receivers can only process Chromecast Audio.

Like many video, audio and data cables, HDMI cords can suffer from signal degradation at longer lengths. We recommend to use a HDBaseT.

HDBaseT is the global standard for the distribution of ultra-high-definition video & audio, Ethernet, controls, USB and up to 100W of power over a single cable.

If your TV is outputting Bitstream swtich it to PCM.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for Zone 2 instructions.

Remote 1: While pressing and holding MODE, press ZONE 2 at least 3 seconds until the remote indicator blinks twice.

Remote 2: While pressing and holding the ZONE 2 SHIFT button, press other buttons for operation.

Confirm the antennas are plugged in on the back of the receiver.

Move the antenna around to get better reception.

Change the frequency step to suit your residential area.

Depedning upon the receiver, press the Direct Tuning button to change the frequency to Stereo instead of Auto.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for reset remote instructions.

Remote 1: While pressing and holding MODE, press the CLEAR button for 3 seconds or more until the remote indicator blinks twice.

Remote 2: While holding down RECEIVER on the remote controller, press HOME (about 3 seconds) until RECEIVER lights. Within 30 seconds, press RECEIVER again.

No, our receivers only has the ability of Bi-amping the front speaker to the rear speakers.

Connect the low-frequency to the Front Speaker terminals, and the high-frequency to the Surround Back Speaker Terminals.

Check in the owners manual to see what type of Audio Signal can be played on Zone 2.

If you are doing a 5.1 speaker configuration, in the rear of the receiver, those speakers would be connected to the Surround terminals. However, if you are doing a 7.1 then you would connect those into the Surround Back speaker terminals. If you are doing the 7.1 configuration and you are in the correct terminals in the rear then you can begin with testing within the menu of the receiver.
Go into the setup menu of your receiver. Select Speaker configuration then to Speaker setting. Select the correct speaker configuration that you are using: 5.1 or 7.1. 

Then select Level calibration to go through speaker to speaker to make sure are getting sound out of the correct speakers.

If you're able to get a test tone from each speaker change the listening mode to all channel stereo as that will allow each speaker to play the same audio.

Go into the Setup Menu, Press ENTER on 5. Hardware, Select 5. Works with SONOS, Turn the Input Selector Off.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for reset remote instructions.

While pressing and holding MODE, press the CLEAR button for 3 seconds or more until the remote indicator blinks twice.

While holding down RECEIVER on the remote controller, press HOME (about 3 seconds) until RECEIVER lights. Within 30 seconds, press RECEIVER again.

Upon investigation, we have found that due to the age of the application we are not capable of updating the app to control the unit.

We apologize for the inconvenience.

If you have a 2016+ model you can use the Onkyo controller app.

As a test, power off the receiver, unplug the tv from power, power cycle the device you're getting a resolution error from.

Plug the tv back in, power back up and restart the device to see if you are getting the error.

Unfortunately no.  Our receivers are designed for one speaker per terminal

Yes, you can use banana plugs with most of our receivers. (for compatible models only)

Most customers will invest in a Powered FM antenna to assist will more reception.

Unfortunately no.  The warranty is strictly based off of your purchase invoice or receipt from an authorized seller.

Unfortunately no.  You can only playback one internet stream in either zone or both simultaneously, but not two different streams.

Unfortunately no.  The receivers can't down-covert HDMI to go to a TV via composite

Unfortunately no.  Our receivers are not designed for commercial use

No, we recommend sitting the receiver on its feet as designed.

No, Our receivers remote controls are IR for line of sight.

Yes, speaker terminal connections and pre-outs can be used at the same time. (for compatible models only)

There is a limit to the number Sonos devices the receiver can see.

Right now, the max number is 7 Sonos can be on the network and depending on the model of receiver you can control up to 3 Ports/Connects at one time.

Make sure the receiver and the Sonos Port/Connect are on the same network.

Make sure that there isn't more than 7 Sonos devices on the network.

Soft Reset both the Receiver and SONOS for about 2-3 mins.

Unfortunately No, you have to connect the SONOS device via analog(RCA), Optical and Coaxial.

Only units made after 2021 support the UHD formats.

All units after 2021 support HDMI 2.1.

If the receiver was made before 2020, PS5 video settings may need to be adjusted to 4k 60hz or as per the previous year model’s video capability (Specifications).

You can play both at the same time.

You can set up Onkyo AVRs for a variety of speaker configurations including Stereo (2 channel). In fact, Onkyo amplifiers are designed and tuned to deliver a breathtaking stereo music experience, not just amazing multichannel movie sound.

We are always investigating new streaming audio service solutions, and that additional connectivity options are being considered.

No, the 8k video is passthrough only 4k-8k upscaling is available on the TX-NR6100 and up.

Pre-outs will be available on the TX-RZ50.

THX certification will start at the TX-NR6100.

Depending on the receiver you have, you may need to change the setting on the PS5 to 4k 60hz as the PS5 defaults to 4k 120hz.

We strive to make our receiver better and better as time goes on. We do not have plans to update the older receivers at this time.

With the higher 4k and 8k pass through and the addition of the Dirac live calibration the much easier to use web interface the 2021 receiver will provide a better home theater experience.

The Klipsch Reference speakers that currently work with the Klipsch Reference Mode are R-820F, R-625FA front and atmos speaker, R-620F, R-610F, R-51M, R-41M,R-41SA, R-52C R-34C, R100SW, R-12SW

It does for the front left and right speakers. The rest will require bare wire or flex pin banana plugs.

From our Onkyo Experts at ListenUp: The Onkyo TX-NR5100 does not have a phono preamp input specified on the inputs of the unit. The Assignable audio in RCA inputs are labeled 1) PC, 2) AUX, 3) CD.

Start by selecting the source you want to watch and then go into the setup menu. Then select "Hardware" and got to "Bluetooth". Select "Bluetooth Transmitter". Select "On(Main+TX)" for surround sound and bluetooth or "On(TX)" for just the bluetooth.Make sure the headphone are in pairing mode. Then press enter on "Search Devices" and select your headphones

ARC supports PCM, Dolby Digital, Dolby Digital Plus, DTS (DTS 96/24, DTS-ES, etc.)

eARC supports PCM, Dolby Digital, Dolby Digital Plus, DTS (DTS 96/24, DTS-ES, etc.), Dolby TrueHD, Dolby Atmos, DTS-HD Master Audio, DTS:X, Multichannel PCM

The USB must be a USB 2.0 device formatted to Fat 16 or Fat 32.

Up to 20,000 tracks per folder are supported, and folders can be nested up to 16 levels deep.

MP3, WMA, WAV, AIFF, AAC, FLAC, Apple Lossless, DSD, Dolby TrueHD.

Here are the steps to reconnect your bluetooth headphones.

Step 1: Within the menu of the receiver under Option 5: Hardware -  Bluetooth - Bluetooth Transmitter- Pairing Information. Press the Enter button until it displays "Clear". 

Step 2: Turn off the receiver and unplug from outlet for 1-2 minutes and  then reconnect to outlet. 

Step 3: Turn receiver back on and retry pairing to the headphones. 

After careful investigation of the DTS:X audio concern associated with Fast & Furious 6 and Furious 7 4K Ultra HD Blu-ray discs, Universal Pictures Home Entertainment and DTS confirmed the technical problem is not specific to the discs. Some AVRs currently display and decode “DTS-HD HR” or “DTS-HD Hi Res” instead of “DTS:X” when playing DTS:X audio from some Blu-ray and Ultra HD Blu-ray Discs. This will be addressed via an upcoming firmware update expected this summer. In the interim, we suggest playback of the encoded "DTS-HD Master" track and ensuring that "DTS Neural:X" mode is selected to take advantage of your height speakers. This will take the 5.1 mix to 5.1.2 channels.

This FAQ applies to the following Onkyo models:TX-NR646, TX-NR747, TX-RZ800, TX-RZ900, TX-NR555, TX-NR575, TXNR656, TX-NR676, TX-NR757, TX-RZ610, TX-RZ710, TX-RZ810, HT-S7800, SBT-A500

Yes, the SP-T22A-LR speakers are compatible with the Onkyo TX-NR656 receiver.  Although the TX-NR656 is capable of putting out more power than the SP-T22A-LR’s 80 watt maximum input rating, assuming that you are using the speakers as height channels for Dolby Atmos or DTS:X tracks it is highly unlikely they would see the full rated power of the receiver.  We have these speakers connected to a TX-NR757 receiver in one of our demo rooms and they sound great. 

I am very familiar with the Pioneer SP-FS52 speakers and think that your TX-8020 will be able to drive them.  Regarding the settings on the receiver, in your case if you are just connecting the one set of speakers I would leave the receiver set to its factory default setting of 6 ohms.  You would only need to set it to 4 ohms if you are connecting more than one set because the impedance would drop.  

Thanks for your question about the TX-RZ610.  This receiver does include both coax and optical digital inputs.

Thanks for your question about the TX-RZ610.  This receiver does include a phono input.

Thanks for your question about the TX-RZ620.  This receiver does include both coax and optical digital inputs.

Thanks for your question about the TX-RZ620.  This receiver does include a phono input.

Thanks for your question about the TX-RZ710.  This receiver does include both coax and optical digital inputs.

Thanks for your question about the TX-RZ720.  This receiver does include both coax and optical digital inputs.

Thanks for your question about the TX-RZ720.  This receiver does include a phono input.

Thanks for your question about the TX-RZ810.  This receiver does include both coax and optical digital inputs.

Thanks for your question about the TX-RZ810.  This receiver does include a phono input.

Thanks for your question about the TX-RZ820.  This receiver does include both coax and optical digital inputs.

Thanks for your question about the TX-RZ820.  This receiver does include a phono input.

Thanks for your question about the TX-RZ920.  This receiver does include both coax and optical digital inputs.

Thanks for your question about the TX-RZ920.  This receiver does include a phono input.

Thanks for your question about the TX-RZ1100.  This receiver does include both coax and optical digital inputs.

Thanks for your question about the TX-RZ3100.  This receiver does include both coax and optical digital inputs.

Thanks for your question about the TX-RZ3100.  This receiver does include a phono input.

The TX-NR676 does not have preamplfier outputs.   It does have a Zone 2 line level output and dual subwoofer outputs.

The TX-NR777 does not have preamplfier outputs.  It does have a Zone 2 line level output and dual subwoofer outputs.

The TX-RZ810 is a 7 channel receiver that has 7 channels of processing. In order to have 4 Atmos speakers, you will need a receiver that can process 9 channels such as the TX-RZ1100. The TX-RZ810 can connect a maximum of 2 Atmos speakers. 

Yes, the TX-RZ610 supports the Onkyo SKS-HT870 speaker package

Hello, please call the Onkyo Parts Department at: "201-785-2600 Option # 4.  A  representative will explain your options. 

The TX-NR646 does not support Chromecast built-in. You may want to consider the TX-NR676 that supports Chromecast built-in. 

Yes, there is "Bass" and "Treble" tone adjustment on the TX-SR444. 

You can still connect a turntable to it by using one of the analog line inputs however you would need to use an external phono preamp to boost and EQ the signal.   You can also connect a turntable that has a built-in preamp and phono/RIAA  equalizer that outputs a line level signal.  

After careful investigation of the DTS:X audio concern associated with Fast & Furious 6 and Furious 7 4K Ultra HD Blu-ray discs, Universal Pictures Home Entertainment and DTS confirmed the technical problem is not specific to the discs. Some AVRs currently display and decode “DTS-HD HR” or “DTS-HD Hi Res” instead of “DTS:X” when playing DTS:X audio from some Blu-ray and Ultra HD Blu-ray Discs. This was addressed via firmware update released Aug.2016.

If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you bring it in for service bring the copy so they know that it is covered under warranty

Serial number is located on the back panel of the device on a white sticker. To ensure that it is the serial number, it would be a 10- 16 digit number.

The working group (HDMI.org) that sets HDMI specifications has not set a maximum cable length. Instead they require that approved HDMI cables meet a required performance standard. At this time it is expected that conventional, reasonably priced copper cables up to approximately 16.5 feet in length can meet the required performance standards. HDMI will usually work with 5 meter (or less) cables, longer ones can just add to the difficulty. Not to say that every problem is due to long cables, however it is evident (and proven) that signal loss is usually the primary culprit and long cable runs are usually where the signal loss is going to be the greatest. The good news is that the cable manufacturers have made tremendous strides in the past couple of years with ratings, testing, equalization equipment, amplifiers, etc. - the bad news is that we are sending more and more data down the HDMI "pipe" and will continue to do so as color depth, resolutions, and bitrates increase.

Yes and NO - While it is OK to hook up a speaker selector to connect multiple pairs of speakers to the 2 channels that power Zone 2, it is NOT ok to run them at the same time. We advise against the use of a speaker selector as in most cases, if the speakers are connected they WILL be used simultaneously. If you have multiple pairs of speakers we recommend the use of a multi-channel distribution amplifier. This way you have enough channels of amplification to safely power the speakers so they can ALL be used simultaneously without damaging the amp. Even if the speaker selector has impedance matching, you still cannot run more than 2 speakers (1 pair) from the Zone 2 terminals without causing damage to the AV/Receiver (remember - you can't drive more than one car with one engine!).

No. We manufacture and sell products in most regions and countries throughout the world. Due to differences in electrical cycles and voltage we cannot honor the warranty on any product that has been taken and used outside of the region in which it was designed for and sold. Even though there are voltage step up / step down transformers available to convert the physical plug type and change the voltage accordingly, in our experience they are not designed for products like ours. These are convenience devices meant to be used with a clock radio or small/low power devices. They are not intended for units that draw a higher amount of power and voltage such as a 100-200 watt amplifier or AV Receiver. This is not safe and can actually become a fire hazzard so we reccommend buying and using our products ONLY in the country/region of origin

You may use this link to locate your closest service center https://www.onkyousa.com/Support/servicecenterlocator.php

OBTAINING WARRANTY SERVICE:

To obtain warranty service, take or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Repairs are not performed at our headquarters; all repairs must be performed by our ONKYO Authorized Independent Service Centers. For a list of ONKYO Authorized Independent Service Centers please go to; www.onkyousa.com, under Support or call Onkyo USA at 800-229-1687 for the location of an ONKYO Authorized Independent Service Center. Please also include in any mailing; a contact name, address and email address or telephone number. If you choose to ship your ONKYO product to an ONKYO Authorized Independent Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any ONKYO product shipped in its entirety must be properly packaged to avoid shipping damage. Any shipping damage incurred as a result of improper or insufficient packaging will be the responsibility of the shipper. ONKYO will pay all return shipping charges for ONKYO products that have been serviced under this warranty. Any service or repair for items not covered by this limited warranty shall be at the Authorized Independent Service Center's rates and terms then in effect. Contact an ONKYO Authorized Independent Service Center for details.

If the unit shows signs of physical damage, lightning or electrical damage, or water damage, the warranty would not apply. The manufacturers warranty will cover parts, labor and return shipping for any failure that occurs during the warranty period due to defects in original materials or workmanship. It DOES NOT COVER normal wear and tear, cosmetic damage, commercial use (such as in a hotel, office, restaurant, or other business), rental use of the product.This Warranty does not apply with respect to any of the following:

Defects or damage caused by accident, fire, smoke, flood, water damage, power surge (or related electrical abnormalities), lightning or other acts of nature.

Defects or damage caused by abuse, misuse, negligence, accident, unauthorized product modification or service, or failure to observe the instructions contained in the manual furnished at the time of original purchase.

Deterioration or failure due to or arising because of exposure to corrosive atmosphere, including but not limited to; smoke, high humidity or extreme temperature.

Damage caused during shipment or handling.

Products purchased from anyone other than ONKYO or an Independent Onkyo Authorized Dealer. If you are uncertain as to whether a dealer is authorized, please contact Onkyo's Customer Relations Department or check the Dealer and Service Locator.

Products that have had their serial numbers or rating labels altered or removed.

Products purchased in “AS IS” condition or sold or noted as “DEMO” or “DISPLAY”.

Products that have been altered or repaired by anyone other than ONKYO or an Onkyo independent authorized service station in a manner that has affected their performance, interoperability, stability or reliability.

Products whose software, firmware or other operating systems have been modified or altered other than via an ONKYO provided download or by an Onkyo independent authorized service center in accordance with ONKYO provided software, firmware or other operating system upgrade or update. Accessories attached to or to be used with Onkyo products, such as antennas, batteries, cables, cable boxes, signal converters, etc.

Any product attached to or used with the ONKYO Product. Packing materials and cosmetic items.

Parts which have prescribed useful lives dependent upon the degree of their use, such as styli, cassette heads, idler wheels, batteries, etc.

Damage attributable to battery leakage. Installation and removal of Products, setup, adjustments or signal reception issues.

Maintenance, cleaning or periodic check-ups.

Adjustments or alterations required for compatibility with conditions pertaining to foreign countries.

OBTAINING WARRANTY SERVICE:

To obtain warranty service, take or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Repairs are not performed at our headquarters; all repairs must be performed by our ONKYO Authorized Independent Service Centers. For a list of ONKYO Authorized Independent Service Centers please go to; www.onkyousa.com, under, Support or call Onkyo USA at 800-229-1687 for the location of an ONKYO Authorized Independent Service Center. Please also include in any mailing; a contact name, address and email address or telephone number. If you choose to ship your ONKYO product to an ONKYO Authorized Independent Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any ONKYO product shipped in its entirety must be properly packaged to avoid shipping damage. Any shipping damage incurred as a result of improper or insufficient packaging will be the responsibility of the shipper. ONKYO will pay all return shipping charges for ONKYO products that have been serviced under this warranty. Any service or repair for items not covered by this limited warranty shall be at the Authorized Independent Service Center's rates and terms then in effect. Contact an ONKYO Authorized Independent Service Center for details.

There were a limited number of FlareConnect enabled AVR's that require a hardware modification in order for this feature to become available. If you have the wireless speaker NCP-302 and wish to stream music wirelessly from any source that's connected via analog cables, you will need to have this modification done at our designated service center (cannot be performed at local or regional locations). Please contact Onkyo Parts and Service @ 201-785-2600 option 4 so we can arrange this modification for you.

Models that require this update are as follows: TX-NR656 TXNR757, HTS7800/HTR695, TX-RZ610.

PLEASE NOTE: If you own one of the applicable models and do NOT own the NCP-302 speaker(s) or do not plan to stream analog sources, you will NOT require this update or benifit from sending the unit to the designated service center and having the modification performed

The TX-SR373 receiver is manufactured in China.

The TX-SR353 receiver is manufactured in China.

The TX-NR555 receiver is manufactured in Malaysia.

The TX-NR575 receiver is manufactured in Malaysia.

The TX-NR656 receiver is manufactured in Malaysia.

The TX-NR676 receiver is manufactured in Malaysia.

The TX-NR757 receiver is manufactured in Malaysia.

The TX-NR777 receiver is manufactured in Malaysia.

The TX-RZ610 receiver is manufactured in Malaysia.

The TX-RZ710 receiver is manufactured in Malaysia.

The TX-RZ810 receiver is manufactured in Malaysia.

The TX-RZ620 receiver is manufactured in Malaysia.

The TX-RZ720 receiver is manufactured in Malaysia.

The TX-RZ820 receiver is manufactured in Malaysia.

The TX-RZ920 receiver is manufactured in Malaysia.

The TX-RZ1100 receiver is manufactured in Malaysia.

The TX-RZ3100 receiver is manufactured in Malaysia.

Yes, the TX-RZ3100 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-RZ1100 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-RZ920 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-RZ820 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-RZ720 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-RZ620 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-RZ810 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-RZ710 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-RZ610 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-NR777 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-NR676 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-NR575 includes the special microphone that is used to calibrate the receiver and speakers to the room where they will be used.

Yes, the TX-NR575 supports the connection of two "Powered" subwoofers. The subwoofer pre-outs are "Mirrors" of one another and are running in parallel. 

Yes, the TX-NR676 supports the connection of two "Powered" subwoofers. The subwoofer pre-outs are "Mirrors" of one another and are running in parallel. 

Yes, the TX-NR777 supports the connection of two "Powered" subwoofers. The subwoofer pre-outs are "Mirrors" of one another and are running in parallel. 

Yes, the TX-RZ610 supports the connection of two "Powered" subwoofers. The subwoofer pre-outs are "Mirrors" of one another and are running in parallel. 

Yes, the TX-RZ710 supports the connection of two "Powered" subwoofers. The subwoofer pre-outs are "Mirrors" of one another and are running in parallel. 

Yes, the TX-RZ810 supports the connection of two "Powered" subwoofers. The subwoofer pre-outs are "Mirrors" of one another and are running in parallel. 

Yes, the TX-RZ620 supports the connection of two "Powered" subwoofers. The subwoofer pre-outs are "Mirrors" of one another and are running in parallel. 

Yes, the TX-RZ720 supports the connection of two "Powered" subwoofers. The subwoofer pre-outs are "Mirrors" of one another and are running in parallel. 

Yes, the TX-RZ820 supports the connection of two "Powered" subwoofers. The subwoofer pre-outs are "Mirrors" of one another and are running in parallel. 

In addition to typically being reserved for the most full featured receivers THX certification guarantees the same high-volume sound you would experience at a commercial theater in your home. To gain certification, the receiver must pass severe bench-tests covering every aspect of audio performance.   In the case our receivers THX Certified Select components are ideally suited to rooms where the screen-to-seat viewing distance is about 10 feet and the room volume approximately 2,000 cubic feet.

The Onkyo RZ Series was designed from the ground up for home theater integration and performance.  All RZ Series receivers include custom installation focused features like RS232 connections for control, 12 volt triggers, IR inputs and detachable power cords.  There are also optional rack mount kits available for the RZ Series receivers if you are planning to install them in a standard 19-inch equipment rack.   The RZ Series utilize the best parts available for increased audio and video performance and durability.  As a results RZ Series receivers carry a three year warranty compared to a two year warranty on our standard Onkyo line.

To learn more about this game-changing format, and to see a list of movies mixed in Dolby Atmos, please visit the Dolby website.

Check out the Dolby Vision page for Onkyo models supporting Dolby Vision and more information.

While the format is backward compatible, and therefore playable on legacy A/V receivers, you’ll need an A/V receiver with a Dolby Atmos DSP engine to experience the full multidimensional effects. Onkyo 2014 high-end A/V receivers, controllers, and HTiB packages were the first products in our line to feature Dual DSP Engines delivering the complete Dolby Atmos® effect. For more info and compatible Onkyo Dolby Atmos models, click here

Yes, the SP-T22A-LR speakers are compatible with the Onkyo TX-NR656 receiver.  Although the TX-NR656 is capable of putting out more power than the SP-T22A-LR’s 80 watt maximum input rating, assuming that you are using the speakers as height channels for Dolby Atmos or DTS:X tracks it is highly unlikely they would see the full rated power of the receiver.  We have these speakers connected to a TX-NR757 receiver in one of our demo rooms and they sound great. 

(1) Speaker Channel Basics

(2) Traditional and Progressive layouts

(3) Choosing the number of channels of the speaker and the corresponding amplifier

(4) Basic system, Addition, Layout example

■ Wired Multi-room Systems                                                                                                                                              

Install A  : Connect Two speakers directly to receiver for Zone 2 use.               

Install B  : Connect An additional amplifier to receiver for Zone 2 use.

Install C  : Connect RF headphones to receiver using Zone 2 Line Out.  

■ Wireless Multi-room Systems                                                                                                                                            

Wi-Fi Home Network 

■Zone control  by Remote controller  from Main room

⇒ Transform remote control into Zone controller.

→ Activate Zone function the Unit/AV receiver.

→ Send to Zone2 same source as Main Zone

→ Volume adjustment

→ Turn Off the Zone2

→ Playing Zone2 only ⇒ To escape the Zone mode remote controller

■When starting use, or there is a problem, we recommend that you try Firmware Update  

1) USB Update   * recommend            https://www.onkyousa.com/Downloads/firmware.php        

2) Network Update          Depending on the customer's network environment, symptoms such as extremely slow (1 hour or more), not starting, stopping on the way, etc. may occur.

Unfortunately, the AirPlay feature on the receivers are only designed to stream audio. 

Here are the steps that you should take to check your powered subwoofer:

1. Make sure that the subwoofer is receiving power. If there is no sign of power, plug subwoofer into a different outlet. 
2. Unplug the RCA connection from the back of the receiver, that leads to the subwoofer, and touch the tip with your finger. This is to see if you are getting an audible hum from the subwoofer. 
3. Check the receiver's setup that the subwoofer setting is turned on.
4. Run through the Level Calibration through the menu, select Subwoofer to send a tone to see if sound is able to be produced.

If the subwoofer is still not producing any sound when connected to the receiver then the next steps would be to have the receiver serviced. We provide all of our service centers, local and regional on our website https://www.onkyousa.com/service-centers/ .

No, the Built-in Bluetooth only allows portable devices such as a phone, tablet or computer to stream music to the receiver. 

2017 and up receivers have the capability to change the 4k format between Standard and Enhanced.

While pressing BD/DVD on the main unit, press ON/STANDBY to display the current setting on the display.

While this is being displayed, while pressing BD/DVD on the main unit, repeatedly press ON/STANDBY to switch the setting.

Unfortunately no. The Receiver will set the output resolution to the lowest common resolution shared by the two TVs.

Unplug the power cord of the receiver for at least 2-3 minutes.

Go into Bluetooth settings of your device and "Forget this device" or "Unpair this device"

Plug receiver and set the input to Bluetooth. Wait until you see "Now Pairing..."

Enable (turn on) the Bluetooth function of the Bluetooth-enabled device, and then select this unit from among the devices displayed.

By connecting the unit to the same network as mobile devices, such as a smartphone and tablet, you can enjoy music played with Spotify Connect wirelessly. To play Spotify Connect, install a Spotify application on your smartphone or tablet. Also, you need to obtain a Spotify premium account.

Start up the Spotify application.

Play a track on the Spotify application, switch the screen to the playback operation screen, and then tap “Devices Available” on the bottom of the screen.

Select your unit.

PCM

Confirm the receiver is set to a Dolby ATMOS configuration. Also, make sure your device is set to output BITSTREAM and the content is mastered in Dolby ATMOS.

Unfortunately the Air Play feature of the Receiver is only designed to stream audio from a iOS device to the Receiver over a Network Connection.

No, the receivers can only process Chromecast Audio.

Like many video, audio and data cables, HDMI cords can suffer from signal degradation at longer lengths. We recommend to use a HDBaseT.

HDBaseT is the global standard for the distribution of ultra-high-definition video & audio, Ethernet, controls, USB and up to 100W of power over a single cable.

If your TV is outputting Bitstream swtich it to PCM.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for Zone 2 instructions.

Remote 1: While pressing and holding MODE, press ZONE 2 at least 3 seconds until the remote indicator blinks twice.

Remote 2: While pressing and holding the ZONE 2 SHIFT button, press other buttons for operation.

Confirm the antennas are plugged in on the back of the receiver.

Move the antenna around to get better reception.

Change the frequency step to suit your residential area.

Depedning upon the receiver, press the Direct Tuning button to change the frequency to Stereo instead of Auto.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for reset remote instructions.

Remote 1: While pressing and holding MODE, press the CLEAR button for 3 seconds or more until the remote indicator blinks twice.

Remote 2: While holding down RECEIVER on the remote controller, press HOME (about 3 seconds) until RECEIVER lights. Within 30 seconds, press RECEIVER again.

No, our receivers only has the ability of Bi-amping the front speaker to the rear speakers.

Connect the low-frequency to the Front Speaker terminals, and the high-frequency to the Surround Back Speaker Terminals.

Check in the owners manual to see what type of Audio Signal can be played on Zone 2.

If you are doing a 5.1 speaker configuration, in the rear of the receiver, those speakers would be connected to the Surround terminals. However, if you are doing a 7.1 then you would connect those into the Surround Back speaker terminals. If you are doing the 7.1 configuration and you are in the correct terminals in the rear then you can begin with testing within the menu of the receiver.
Go into the setup menu of your receiver. Select Speaker configuration then to Speaker setting. Select the correct speaker configuration that you are using: 5.1 or 7.1. 

Then select Level calibration to go through speaker to speaker to make sure are getting sound out of the correct speakers.

If you're able to get a test tone from each speaker change the listening mode to all channel stereo as that will allow each speaker to play the same audio.

Go into the Setup Menu, Press ENTER on 5. Hardware, Select 5. Works with SONOS, Turn the Input Selector Off.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for reset remote instructions.

While pressing and holding MODE, press the CLEAR button for 3 seconds or more until the remote indicator blinks twice.

While holding down RECEIVER on the remote controller, press HOME (about 3 seconds) until RECEIVER lights. Within 30 seconds, press RECEIVER again.

Upon investigation, we have found that due to the age of the application we are not capable of updating the app to control the unit.

We apologize for the inconvenience.

If you have a 2016+ model you can use the Onkyo controller app.

As a test, power off the receiver, unplug the tv from power, power cycle the device you're getting a resolution error from.

Plug the tv back in, power back up and restart the device to see if you are getting the error.

Unfortunately no.  Our receivers are designed for one speaker per terminal

Yes, you can use banana plugs with most of our receivers. (for compatible models only)

Most customers will invest in a Powered FM antenna to assist will more reception.

Unfortunately no.  The warranty is strictly based off of your purchase invoice or receipt from an authorized seller.

Unfortunately no.  You can only playback one internet stream in either zone or both simultaneously, but not two different streams.

Unfortunately no.  The receivers can't down-covert HDMI to go to a TV via composite

Unfortunately no.  Our receivers are not designed for commercial use

No, we recommend sitting the receiver on its feet as designed.

No, Our receivers remote controls are IR for line of sight.

Yes, speaker terminal connections and pre-outs can be used at the same time. (for compatible models only)

Connect the SONOS Port/Connect via analog to the recevier.

Make sure both the SONOS Port/Connect and receiver are connected under the same network.

Go into the "Works with SONOS" setting in the receiver menu and select the SONOS Port/Connect you want to pair the receiver with.

There is a limit to the number Sonos devices the receiver can see.

Right now, the max number is 7 Sonos can be on the network and depending on the model of receiver you can control up to 3 Ports/Connects at one time.

Make sure the receiver and the Sonos Port/Connect are on the same network.

Make sure that there isn't more than 7 Sonos devices on the network.

Soft Reset both the Receiver and SONOS for about 2-3 mins.

Unfortunately No, you have to connect the SONOS device via analog(RCA), Optical and Coaxial.

Only units made after 2021 support the UHD formats.

All units after 2021 support HDMI 2.1.

If the receiver was made before 2020, PS5 video settings may need to be adjusted to 4k 60hz or as per the previous year model’s video capability (Specifications).

You can play both at the same time.

You can set up Onkyo AVRs for a variety of speaker configurations including Stereo (2 channel). In fact, Onkyo amplifiers are designed and tuned to deliver a breathtaking stereo music experience, not just amazing multichannel movie sound.

We are always investigating new streaming audio service solutions, and that additional connectivity options are being considered.

No, the 8k video is passthrough only 4k-8k upscaling is available on the TX-NR6100 and up.

Pre-outs will be available on the TX-RZ50.

THX certification will start at the TX-NR6100.

Depending on the receiver you have, you may need to change the setting on the PS5 to 4k 60hz as the PS5 defaults to 4k 120hz.

We strive to make our receiver better and better as time goes on. We do not have plans to update the older receivers at this time.

With the higher 4k and 8k pass through and the addition of the Dirac live calibration the much easier to use web interface the 2021 receiver will provide a better home theater experience.

The Klipsch Reference speakers that currently work with the Klipsch Reference Mode are R-820F, R-625FA front and atmos speaker, R-620F, R-610F, R-51M, R-41M,R-41SA, R-52C R-34C, R100SW, R-12SW

It does for the front left and right speakers. The rest will require bare wire or flex pin banana plugs.

From our Onkyo Experts at ListenUp: The Onkyo TX-NR5100 does not have a phono preamp input specified on the inputs of the unit. The Assignable audio in RCA inputs are labeled 1) PC, 2) AUX, 3) CD.

Start by selecting the source you want to watch and then go into the setup menu. Then select "Hardware" and got to "Bluetooth". Select "Bluetooth Transmitter". Select "On(Main+TX)" for surround sound and bluetooth or "On(TX)" for just the bluetooth.Make sure the headphone are in pairing mode. Then press enter on "Search Devices" and select your headphones

ARC supports PCM, Dolby Digital, Dolby Digital Plus, DTS (DTS 96/24, DTS-ES, etc.)

eARC supports PCM, Dolby Digital, Dolby Digital Plus, DTS (DTS 96/24, DTS-ES, etc.), Dolby TrueHD, Dolby Atmos, DTS-HD Master Audio, DTS:X, Multichannel PCM

The USB must be a USB 2.0 device formatted to Fat 16 or Fat 32.

Up to 20,000 tracks per folder are supported, and folders can be nested up to 16 levels deep.

MP3, WMA, WAV, AIFF, AAC, FLAC, Apple Lossless, DSD, Dolby TrueHD.

Here are the steps to reconnect your bluetooth headphones.

Step 1: Within the menu of the receiver under Option 5: Hardware -  Bluetooth - Bluetooth Transmitter- Pairing Information. Press the Enter button until it displays "Clear". 

Step 2: Turn off the receiver and unplug from outlet for 1-2 minutes and  then reconnect to outlet. 

Step 3: Turn receiver back on and retry pairing to the headphones. 

First make sure that all devices firmware are fully up to date. All HDMI cables that are being used should be Ultra High Speed Certified. For the PS5, make sure that VRR setting is turned on and it is set to Automatic. With the LG OLED tv, within their menu, turn on the Instant Game Response and Freesync.

First check your network for any issues that could prevent the application to run. You can also check to see if your other network applications are also able to connect to network. If you are unable to get both applications to work, check you’re the IP address that the receiver is receiving is valid.

 If your network within home is working, then it could be the main server having an issue. Please check our website for any notices that may provide you information of any issues that might be accruing. You may also reach out to us via our Contact form on our website.

After careful investigation of the DTS:X audio concern associated with Fast & Furious 6 and Furious 7 4K Ultra HD Blu-ray discs, Universal Pictures Home Entertainment and DTS confirmed the technical problem is not specific to the discs. Some AVRs currently display and decode “DTS-HD HR” or “DTS-HD Hi Res” instead of “DTS:X” when playing DTS:X audio from some Blu-ray and Ultra HD Blu-ray Discs. This will be addressed via an upcoming firmware update expected this summer. In the interim, we suggest playback of the encoded "DTS-HD Master" track and ensuring that "DTS Neural:X" mode is selected to take advantage of your height speakers. This will take the 5.1 mix to 5.1.2 channels.

This FAQ applies to the following Onkyo models:TX-NR646, TX-NR747, TX-RZ800, TX-RZ900, TX-NR555, TX-NR575, TXNR656, TX-NR676, TX-NR757, TX-RZ610, TX-RZ710, TX-RZ810, HT-S7800, SBT-A500

No, the HT-S9700THX does NOT have Dolby Vision support. Please consider the HT-S9800THX if you would like the Onkyo THX package with Dolby Vision support

Yes, the TX-RZ610 supports the Onkyo SKS-HT870 speaker package

If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you bring it in for service bring the copy so they know that it is covered under warranty

Serial number is located on the back panel of the device on a white sticker. To ensure that it is the serial number, it would be a 10- 16 digit number.

You may use this link to locate your closest service center https://www.onkyousa.com/Support/servicecenterlocator.php

OBTAINING WARRANTY SERVICE:

To obtain warranty service, take or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Repairs are not performed at our headquarters; all repairs must be performed by our ONKYO Authorized Independent Service Centers. For a list of ONKYO Authorized Independent Service Centers please go to; www.onkyousa.com, under Support or call Onkyo USA at 800-229-1687 for the location of an ONKYO Authorized Independent Service Center. Please also include in any mailing; a contact name, address and email address or telephone number. If you choose to ship your ONKYO product to an ONKYO Authorized Independent Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any ONKYO product shipped in its entirety must be properly packaged to avoid shipping damage. Any shipping damage incurred as a result of improper or insufficient packaging will be the responsibility of the shipper. ONKYO will pay all return shipping charges for ONKYO products that have been serviced under this warranty. Any service or repair for items not covered by this limited warranty shall be at the Authorized Independent Service Center's rates and terms then in effect. Contact an ONKYO Authorized Independent Service Center for details.

In addition to typically being reserved for the most full featured receivers THX certification guarantees the same high-volume sound you would experience at a commercial theater in your home. To gain certification, the receiver must pass severe bench-tests covering every aspect of audio performance.   In the case our receivers THX Certified Select components are ideally suited to rooms where the screen-to-seat viewing distance is about 10 feet and the room volume approximately 2,000 cubic feet.

To learn more about this game-changing format, and to see a list of movies mixed in Dolby Atmos, please visit the Dolby website.

Check out the Dolby Vision page for Onkyo models supporting Dolby Vision and more information.

While the format is backward compatible, and therefore playable on legacy A/V receivers, you’ll need an A/V receiver with a Dolby Atmos DSP engine to experience the full multidimensional effects. Onkyo 2014 high-end A/V receivers, controllers, and HTiB packages were the first products in our line to feature Dual DSP Engines delivering the complete Dolby Atmos® effect. For more info and compatible Onkyo Dolby Atmos models, click here

Here are the steps that you should take to check your powered subwoofer:

1. Make sure that the subwoofer is receiving power. If there is no sign of power, plug subwoofer into a different outlet. 
2. Unplug the RCA connection from the back of the receiver, that leads to the subwoofer, and touch the tip with your finger. This is to see if you are getting an audible hum from the subwoofer. 
3. Check the receiver's setup that the subwoofer setting is turned on.
4. Run through the Level Calibration through the menu, select Subwoofer to send a tone to see if sound is able to be produced.

If the subwoofer is still not producing any sound when connected to the receiver then the next steps would be to have the receiver serviced. We provide all of our service centers, local and regional on our website https://www.onkyousa.com/service-centers/ .

No, the Built-in Bluetooth only allows portable devices such as a phone, tablet or computer to stream music to the receiver. 

2017 and up receivers have the capability to change the 4k format between Standard and Enhanced.

While pressing BD/DVD on the main unit, press ON/STANDBY to display the current setting on the display.

While this is being displayed, while pressing BD/DVD on the main unit, repeatedly press ON/STANDBY to switch the setting.

Unfortunately no. The Receiver will set the output resolution to the lowest common resolution shared by the two TVs.

Unplug the power cord of the receiver for at least 2-3 minutes.

Go into Bluetooth settings of your device and "Forget this device" or "Unpair this device"

Plug receiver and set the input to Bluetooth. Wait until you see "Now Pairing..."

Enable (turn on) the Bluetooth function of the Bluetooth-enabled device, and then select this unit from among the devices displayed.

By connecting the unit to the same network as mobile devices, such as a smartphone and tablet, you can enjoy music played with Spotify Connect wirelessly. To play Spotify Connect, install a Spotify application on your smartphone or tablet. Also, you need to obtain a Spotify premium account.

Start up the Spotify application.

Play a track on the Spotify application, switch the screen to the playback operation screen, and then tap “Devices Available” on the bottom of the screen.

Select your unit.

PCM

Confirm the receiver is set to a Dolby ATMOS configuration. Also, make sure your device is set to output BITSTREAM and the content is mastered in Dolby ATMOS.

Unfortunately the Air Play feature of the Receiver is only designed to stream audio from a iOS device to the Receiver over a Network Connection.

No, the receivers can only process Chromecast Audio.

Like many video, audio and data cables, HDMI cords can suffer from signal degradation at longer lengths. We recommend to use a HDBaseT.

HDBaseT is the global standard for the distribution of ultra-high-definition video & audio, Ethernet, controls, USB and up to 100W of power over a single cable.

If your TV is outputting Bitstream swtich it to PCM.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for Zone 2 instructions.

Remote 1: While pressing and holding MODE, press ZONE 2 at least 3 seconds until the remote indicator blinks twice.

Remote 2: While pressing and holding the ZONE 2 SHIFT button, press other buttons for operation.

Confirm the antennas are plugged in on the back of the receiver.

Move the antenna around to get better reception.

Change the frequency step to suit your residential area.

Depedning upon the receiver, press the Direct Tuning button to change the frequency to Stereo instead of Auto.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for reset remote instructions.

Remote 1: While pressing and holding MODE, press the CLEAR button for 3 seconds or more until the remote indicator blinks twice.

Remote 2: While holding down RECEIVER on the remote controller, press HOME (about 3 seconds) until RECEIVER lights. Within 30 seconds, press RECEIVER again.

No, our receivers only has the ability of Bi-amping the front speaker to the rear speakers.

Connect the low-frequency to the Front Speaker terminals, and the high-frequency to the Surround Back Speaker Terminals.

Check in the owners manual to see what type of Audio Signal can be played on Zone 2.

If you are doing a 5.1 speaker configuration, in the rear of the receiver, those speakers would be connected to the Surround terminals. However, if you are doing a 7.1 then you would connect those into the Surround Back speaker terminals. If you are doing the 7.1 configuration and you are in the correct terminals in the rear then you can begin with testing within the menu of the receiver.
Go into the setup menu of your receiver. Select Speaker configuration then to Speaker setting. Select the correct speaker configuration that you are using: 5.1 or 7.1. 

Then select Level calibration to go through speaker to speaker to make sure are getting sound out of the correct speakers.

If you're able to get a test tone from each speaker change the listening mode to all channel stereo as that will allow each speaker to play the same audio.

Go into the Setup Menu, Press ENTER on 5. Hardware, Select 5. Works with SONOS, Turn the Input Selector Off.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for reset remote instructions.

While pressing and holding MODE, press the CLEAR button for 3 seconds or more until the remote indicator blinks twice.

While holding down RECEIVER on the remote controller, press HOME (about 3 seconds) until RECEIVER lights. Within 30 seconds, press RECEIVER again.

Upon investigation, we have found that due to the age of the application we are not capable of updating the app to control the unit.

We apologize for the inconvenience.

If you have a 2016+ model you can use the Onkyo controller app.

As a test, power off the receiver, unplug the tv from power, power cycle the device you're getting a resolution error from.

Plug the tv back in, power back up and restart the device to see if you are getting the error.

Unfortunately no.  Our receivers are designed for one speaker per terminal

Yes, you can use banana plugs with most of our receivers. (for compatible models only)

Most customers will invest in a Powered FM antenna to assist will more reception.

Unfortunately no.  The warranty is strictly based off of your purchase invoice or receipt from an authorized seller.

Unfortunately no.  You can only playback one internet stream in either zone or both simultaneously, but not two different streams.

Unfortunately no.  The receivers can't down-covert HDMI to go to a TV via composite

Unfortunately no.  Our receivers are not designed for commercial use

No, we recommend sitting the receiver on its feet as designed.

No, Our receivers remote controls are IR for line of sight.

Yes, speaker terminal connections and pre-outs can be used at the same time. (for compatible models only)

Connect the SONOS Port/Connect via analog to the recevier.

Make sure both the SONOS Port/Connect and receiver are connected under the same network.

Go into the "Works with SONOS" setting in the receiver menu and select the SONOS Port/Connect you want to pair the receiver with.

There is a limit to the number Sonos devices the receiver can see.

Right now, the max number is 7 Sonos can be on the network and depending on the model of receiver you can control up to 3 Ports/Connects at one time.

Make sure the receiver and the Sonos Port/Connect are on the same network.

Make sure that there isn't more than 7 Sonos devices on the network.

Soft Reset both the Receiver and SONOS for about 2-3 mins.

Unfortunately No, you have to connect the SONOS device via analog(RCA), Optical and Coaxial.

Only units made after 2021 support the UHD formats.

All units after 2021 support HDMI 2.1.

If the receiver was made before 2020, PS5 video settings may need to be adjusted to 4k 60hz or as per the previous year model’s video capability (Specifications).

You can play both at the same time.

You can set up Onkyo AVRs for a variety of speaker configurations including Stereo (2 channel). In fact, Onkyo amplifiers are designed and tuned to deliver a breathtaking stereo music experience, not just amazing multichannel movie sound.

We are always investigating new streaming audio service solutions, and that additional connectivity options are being considered.

We strive to make our receiver better and better as time goes on. We do not have plans to update the older receivers at this time.

Up to 20,000 tracks per folder are supported, and folders can be nested up to 16 levels deep.

MP3, WMA, WAV, AIFF, AAC, FLAC, Apple Lossless, DSD, Dolby TrueHD.

Here are the steps to reconnect your bluetooth headphones.

Step 1: Within the menu of the receiver under Option 5: Hardware -  Bluetooth - Bluetooth Transmitter- Pairing Information. Press the Enter button until it displays "Clear". 

Step 2: Turn off the receiver and unplug from outlet for 1-2 minutes and  then reconnect to outlet. 

Step 3: Turn receiver back on and retry pairing to the headphones. 

Blu-ray players sold in the United States will play back region A Blu-ray discs.  Region A includes North America, South America and South East Asia.  

DVD players sold in the United States will play back region 1 DVDs.  Region 1 includes the United States, Canada, Bermuda and U.S. Territories. 

Region “1” Discs will only play on Region “1” US DVD players

Here is the link that you can copy and paste into your browser to take you to the website to locate your device that you are searching for.

https://www.onkyousa.com/Downloads/manuals.php

 Select the catagory of which your device is classified and you can then put the model number in Find by Model Number field. Once selected you would be brought to the area to download the manaul. 

We strive to make our receiver better and better as time goes on. We do not have plans to update the older receivers at this time.

The main differences between these two models are that the TX-8160 has Apple Airplay support and a Zone 2 Pre Out for use in connecting an additional amplifier for a secondary zone. The TX-8140 does not have either of these features. 

Hello, please call the Onkyo Parts Department at: "201-785-2600 Option # 4.  A  representative will explain your options. 

The TX-8020 does not have Network capabilities. If interested in an Onkyo Stereo receiver with Network support, please consider the TX-8260 or TX-8270. Thank you for your interest in Onkyo Products

If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you bring it in for service bring the copy so they know that it is covered under warranty

Serial number is located on the back panel of the device on a white sticker. To ensure that it is the serial number, it would be a 10- 16 digit number.

You may use this link to locate your closest service center https://www.onkyousa.com/Support/servicecenterlocator.php

OBTAINING WARRANTY SERVICE:

To obtain warranty service, take or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Repairs are not performed at our headquarters; all repairs must be performed by our ONKYO Authorized Independent Service Centers. For a list of ONKYO Authorized Independent Service Centers please go to; www.onkyousa.com, under Support or call Onkyo USA at 800-229-1687 for the location of an ONKYO Authorized Independent Service Center. Please also include in any mailing; a contact name, address and email address or telephone number. If you choose to ship your ONKYO product to an ONKYO Authorized Independent Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any ONKYO product shipped in its entirety must be properly packaged to avoid shipping damage. Any shipping damage incurred as a result of improper or insufficient packaging will be the responsibility of the shipper. ONKYO will pay all return shipping charges for ONKYO products that have been serviced under this warranty. Any service or repair for items not covered by this limited warranty shall be at the Authorized Independent Service Center's rates and terms then in effect. Contact an ONKYO Authorized Independent Service Center for details.

■When starting use, or there is a problem, we recommend that you try Firmware Update  

1) USB Update   * recommend            https://www.onkyousa.com/Downloads/firmware.php        

2) Network Update          Depending on the customer's network environment, symptoms such as extremely slow (1 hour or more), not starting, stopping on the way, etc. may occur.

Unfortunately, the AirPlay feature on the receivers are only designed to stream audio. 

Here are the steps that you should take to check your powered subwoofer:

1. Make sure that the subwoofer is receiving power. If there is no sign of power, plug subwoofer into a different outlet. 
2. Unplug the RCA connection from the back of the receiver, that leads to the subwoofer, and touch the tip with your finger. This is to see if you are getting an audible hum from the subwoofer. 
3. Check the receiver's setup that the subwoofer setting is turned on.
4. Run through the Level Calibration through the menu, select Subwoofer to send a tone to see if sound is able to be produced.

If the subwoofer is still not producing any sound when connected to the receiver then the next steps would be to have the receiver serviced. We provide all of our service centers, local and regional on our website https://www.onkyousa.com/service-centers/ .

No, the Built-in Bluetooth only allows portable devices such as a phone, tablet or computer to stream music to the receiver. 

2017 and up receivers have the capability to change the 4k format between Standard and Enhanced.

While pressing BD/DVD on the main unit, press ON/STANDBY to display the current setting on the display.

While this is being displayed, while pressing BD/DVD on the main unit, repeatedly press ON/STANDBY to switch the setting.

Unfortunately no. The Receiver will set the output resolution to the lowest common resolution shared by the two TVs.

Unplug the power cord of the receiver for at least 2-3 minutes.

Go into Bluetooth settings of your device and "Forget this device" or "Unpair this device"

Plug receiver and set the input to Bluetooth. Wait until you see "Now Pairing..."

Enable (turn on) the Bluetooth function of the Bluetooth-enabled device, and then select this unit from among the devices displayed.

By connecting the unit to the same network as mobile devices, such as a smartphone and tablet, you can enjoy music played with Spotify Connect wirelessly. To play Spotify Connect, install a Spotify application on your smartphone or tablet. Also, you need to obtain a Spotify premium account.

Start up the Spotify application.

Play a track on the Spotify application, switch the screen to the playback operation screen, and then tap “Devices Available” on the bottom of the screen.

Select your unit.

PCM

Confirm the receiver is set to a Dolby ATMOS configuration. Also, make sure your device is set to output BITSTREAM and the content is mastered in Dolby ATMOS.

Unfortunately the Air Play feature of the Receiver is only designed to stream audio from a iOS device to the Receiver over a Network Connection.

No, the receivers can only process Chromecast Audio.

Like many video, audio and data cables, HDMI cords can suffer from signal degradation at longer lengths. We recommend to use a HDBaseT.

HDBaseT is the global standard for the distribution of ultra-high-definition video & audio, Ethernet, controls, USB and up to 100W of power over a single cable.

If your TV is outputting Bitstream swtich it to PCM.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for Zone 2 instructions.

Remote 1: While pressing and holding MODE, press ZONE 2 at least 3 seconds until the remote indicator blinks twice.

Remote 2: While pressing and holding the ZONE 2 SHIFT button, press other buttons for operation.

Confirm the antennas are plugged in on the back of the receiver.

Move the antenna around to get better reception.

Change the frequency step to suit your residential area.

Depedning upon the receiver, press the Direct Tuning button to change the frequency to Stereo instead of Auto.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for reset remote instructions.

Remote 1: While pressing and holding MODE, press the CLEAR button for 3 seconds or more until the remote indicator blinks twice.

Remote 2: While holding down RECEIVER on the remote controller, press HOME (about 3 seconds) until RECEIVER lights. Within 30 seconds, press RECEIVER again.

No, our receivers only has the ability of Bi-amping the front speaker to the rear speakers.

Connect the low-frequency to the Front Speaker terminals, and the high-frequency to the Surround Back Speaker Terminals.

Check in the owners manual to see what type of Audio Signal can be played on Zone 2.

If you are doing a 5.1 speaker configuration, in the rear of the receiver, those speakers would be connected to the Surround terminals. However, if you are doing a 7.1 then you would connect those into the Surround Back speaker terminals. If you are doing the 7.1 configuration and you are in the correct terminals in the rear then you can begin with testing within the menu of the receiver.
Go into the setup menu of your receiver. Select Speaker configuration then to Speaker setting. Select the correct speaker configuration that you are using: 5.1 or 7.1. 

Then select Level calibration to go through speaker to speaker to make sure are getting sound out of the correct speakers.

If you're able to get a test tone from each speaker change the listening mode to all channel stereo as that will allow each speaker to play the same audio.

Go into the Setup Menu, Press ENTER on 5. Hardware, Select 5. Works with SONOS, Turn the Input Selector Off.

This procedure will vary depending on model. If the suggestions below does not match your receiver please refer to your owners manual for reset remote instructions.

While pressing and holding MODE, press the CLEAR button for 3 seconds or more until the remote indicator blinks twice.

While holding down RECEIVER on the remote controller, press HOME (about 3 seconds) until RECEIVER lights. Within 30 seconds, press RECEIVER again.

Upon investigation, we have found that due to the age of the application we are not capable of updating the app to control the unit.

We apologize for the inconvenience.

If you have a 2016+ model you can use the Onkyo controller app.

As a test, power off the receiver, unplug the tv from power, power cycle the device you're getting a resolution error from.

Plug the tv back in, power back up and restart the device to see if you are getting the error.

Unfortunately no.  Our receivers are designed for one speaker per terminal

Yes, you can use banana plugs with most of our receivers. (for compatible models only)

Most customers will invest in a Powered FM antenna to assist will more reception.

Unfortunately no.  The warranty is strictly based off of your purchase invoice or receipt from an authorized seller.

Unfortunately no.  The receivers can't down-covert HDMI to go to a TV via composite

Unfortunately no.  Our receivers are not designed for commercial use

No, we recommend sitting the receiver on its feet as designed.

No, Our receivers remote controls are IR for line of sight.

Yes, speaker terminal connections and pre-outs can be used at the same time. (for compatible models only)

We strive to make our receiver better and better as time goes on. We do not have plans to update the older receivers at this time.

No, the M-5010 amplifier does not support bridging.

If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you bring it in for service bring the copy so they know that it is covered under warranty

Serial number is located on the back panel of the device on a white sticker. To ensure that it is the serial number, it would be a 10- 16 digit number.

You may use this link to locate your closest service center https://www.onkyousa.com/Support/servicecenterlocator.php

OBTAINING WARRANTY SERVICE:

To obtain warranty service, take or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Repairs are not performed at our headquarters; all repairs must be performed by our ONKYO Authorized Independent Service Centers. For a list of ONKYO Authorized Independent Service Centers please go to; www.onkyousa.com, under Support or call Onkyo USA at 800-229-1687 for the location of an ONKYO Authorized Independent Service Center. Please also include in any mailing; a contact name, address and email address or telephone number. If you choose to ship your ONKYO product to an ONKYO Authorized Independent Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any ONKYO product shipped in its entirety must be properly packaged to avoid shipping damage. Any shipping damage incurred as a result of improper or insufficient packaging will be the responsibility of the shipper. ONKYO will pay all return shipping charges for ONKYO products that have been serviced under this warranty. Any service or repair for items not covered by this limited warranty shall be at the Authorized Independent Service Center's rates and terms then in effect. Contact an ONKYO Authorized Independent Service Center for details.

You can connect headphone to the headphone jack on the front panel.  You will need a receiver or integrated amplifier to play music from the Onkyo DX-C390 using traditional passive speakers.

Yes, the C-7030 supporst random playback of CDs.

The Onkyo C-7030 supports the  following formats: Audio CD, CD-R, CD-RW, MP3/WMA (CD-R/CD-RW).  Discs that have not been properly finalized may only be partially playable or not playable at all. 

The Onkyo DX-C390 supports the  following formats: Audio CD, CD-R, CD-RW.  Discs that have not been properly finalized may only be partially playable or not playable at all. 

If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you bring it in for service bring the copy so they know that it is covered under warranty

Serial number is located on the back panel of the device on a white sticker. To ensure that it is the serial number, it would be a 10- 16 digit number.

You may use this link to locate your closest service center https://www.onkyousa.com/Support/servicecenterlocator.php

OBTAINING WARRANTY SERVICE:

To obtain warranty service, take or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Repairs are not performed at our headquarters; all repairs must be performed by our ONKYO Authorized Independent Service Centers. For a list of ONKYO Authorized Independent Service Centers please go to; www.onkyousa.com, under Support or call Onkyo USA at 800-229-1687 for the location of an ONKYO Authorized Independent Service Center. Please also include in any mailing; a contact name, address and email address or telephone number. If you choose to ship your ONKYO product to an ONKYO Authorized Independent Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any ONKYO product shipped in its entirety must be properly packaged to avoid shipping damage. Any shipping damage incurred as a result of improper or insufficient packaging will be the responsibility of the shipper. ONKYO will pay all return shipping charges for ONKYO products that have been serviced under this warranty. Any service or repair for items not covered by this limited warranty shall be at the Authorized Independent Service Center's rates and terms then in effect. Contact an ONKYO Authorized Independent Service Center for details.

If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you bring it in for service bring the copy so they know that it is covered under warranty

Serial number is located on the back panel of the device on a white sticker. To ensure that it is the serial number, it would be a 10- 16 digit number.

You may use this link to locate your closest service center https://www.onkyousa.com/Support/servicecenterlocator.php

OBTAINING WARRANTY SERVICE:

To obtain warranty service, take or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Repairs are not performed at our headquarters; all repairs must be performed by our ONKYO Authorized Independent Service Centers. For a list of ONKYO Authorized Independent Service Centers please go to; www.onkyousa.com, under Support or call Onkyo USA at 800-229-1687 for the location of an ONKYO Authorized Independent Service Center. Please also include in any mailing; a contact name, address and email address or telephone number. If you choose to ship your ONKYO product to an ONKYO Authorized Independent Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any ONKYO product shipped in its entirety must be properly packaged to avoid shipping damage. Any shipping damage incurred as a result of improper or insufficient packaging will be the responsibility of the shipper. ONKYO will pay all return shipping charges for ONKYO products that have been serviced under this warranty. Any service or repair for items not covered by this limited warranty shall be at the Authorized Independent Service Center's rates and terms then in effect. Contact an ONKYO Authorized Independent Service Center for details.

Here are the steps that you should take to check your powered subwoofer:

1. Make sure that the subwoofer is receiving power. If there is no sign of power, plug subwoofer into a different outlet. 
2. Unplug the RCA connection from the back of the receiver, that leads to the subwoofer, and touch the tip with your finger. This is to see if you are getting an audible hum from the subwoofer. 
3. Check the receiver's setup that the subwoofer setting is turned on.
4. Run through the Level Calibration through the menu, select Subwoofer to send a tone to see if sound is able to be produced.

If the subwoofer is still not producing any sound when connected to the receiver then the next steps would be to have the receiver serviced. We provide all of our service centers, local and regional on our website https://www.onkyousa.com/service-centers/ .

(1) Speaker Channel Basics

(2) Traditional and Progressive layouts

(3) Choosing the number of channels of the speaker and the corresponding amplifier

(4) Basic system, Addition, Layout example

Here is the link that you can copy and paste into your browser to take you to the website to locate your device that you are searching for.

https://www.onkyousa.com/Downloads/manuals.php

 Select the catagory of which your device is classified and you can then put the model number in Find by Model Number field. Once selected you would be brought to the area to download the manaul. 

If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you bring it in for service bring the copy so they know that it is covered under warranty

Serial number is located on the back panel of the device on a white sticker. To ensure that it is the serial number, it would be a 10- 16 digit number.

You may use this link to locate your closest service center https://www.onkyousa.com/Support/servicecenterlocator.php

OBTAINING WARRANTY SERVICE:

To obtain warranty service, take or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Repairs are not performed at our headquarters; all repairs must be performed by our ONKYO Authorized Independent Service Centers. For a list of ONKYO Authorized Independent Service Centers please go to; www.onkyousa.com, under Support or call Onkyo USA at 800-229-1687 for the location of an ONKYO Authorized Independent Service Center. Please also include in any mailing; a contact name, address and email address or telephone number. If you choose to ship your ONKYO product to an ONKYO Authorized Independent Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any ONKYO product shipped in its entirety must be properly packaged to avoid shipping damage. Any shipping damage incurred as a result of improper or insufficient packaging will be the responsibility of the shipper. ONKYO will pay all return shipping charges for ONKYO products that have been serviced under this warranty. Any service or repair for items not covered by this limited warranty shall be at the Authorized Independent Service Center's rates and terms then in effect. Contact an ONKYO Authorized Independent Service Center for details.

To learn more about this game-changing format, and to see a list of movies mixed in Dolby Atmos, please visit the Dolby website.

(1) Speaker Channel Basics

(2) Traditional and Progressive layouts

(3) Choosing the number of channels of the speaker and the corresponding amplifier

(4) Basic system, Addition, Layout example

■ Wired Multi-room Systems                                                                                                                                              

Install A  : Connect Two speakers directly to receiver for Zone 2 use.               

Install B  : Connect An additional amplifier to receiver for Zone 2 use.

Install C  : Connect RF headphones to receiver using Zone 2 Line Out.  

■ Wireless Multi-room Systems                                                                                                                                            

Wi-Fi Home Network 

Here are the steps that you should take to check your powered subwoofer:

1. Make sure that the subwoofer is receiving power. If there is no sign of power, plug subwoofer into a different outlet. 
2. Unplug the RCA connection from the back of the receiver, that leads to the subwoofer, and touch the tip with your finger. This is to see if you are getting an audible hum from the subwoofer. 
3. Check the receiver's setup that the subwoofer setting is turned on.
4. Run through the Level Calibration through the menu, select Subwoofer to send a tone to see if sound is able to be produced.

If the subwoofer is still not producing any sound when connected to the receiver then the next steps would be to have the receiver serviced. We provide all of our service centers, local and regional on our website https://www.onkyousa.com/service-centers/ .

If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you bring it in for service bring the copy so they know that it is covered under warranty

Serial number is located on the back panel of the device on a white sticker. To ensure that it is the serial number, it would be a 10- 16 digit number.

You may use this link to locate your closest service center https://www.onkyousa.com/Support/servicecenterlocator.php

OBTAINING WARRANTY SERVICE:

To obtain warranty service, take or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Repairs are not performed at our headquarters; all repairs must be performed by our ONKYO Authorized Independent Service Centers. For a list of ONKYO Authorized Independent Service Centers please go to; www.onkyousa.com, under Support or call Onkyo USA at 800-229-1687 for the location of an ONKYO Authorized Independent Service Center. Please also include in any mailing; a contact name, address and email address or telephone number. If you choose to ship your ONKYO product to an ONKYO Authorized Independent Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any ONKYO product shipped in its entirety must be properly packaged to avoid shipping damage. Any shipping damage incurred as a result of improper or insufficient packaging will be the responsibility of the shipper. ONKYO will pay all return shipping charges for ONKYO products that have been serviced under this warranty. Any service or repair for items not covered by this limited warranty shall be at the Authorized Independent Service Center's rates and terms then in effect. Contact an ONKYO Authorized Independent Service Center for details.

The Onkyo NCP-302 does not support Airplay.   It does support Google's Chromecast bulit-in. 

If the unit is in warranty you should make a copy of the bill of sale. You would keep the original copy and when you bring it in for service bring the copy so they know that it is covered under warranty

Serial number is located on the back panel of the device on a white sticker. To ensure that it is the serial number, it would be a 10- 16 digit number.

You may use this link to locate your closest service center https://www.onkyousa.com/Support/servicecenterlocator.php

OBTAINING WARRANTY SERVICE:

To obtain warranty service, take or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Repairs are not performed at our headquarters; all repairs must be performed by our ONKYO Authorized Independent Service Centers. For a list of ONKYO Authorized Independent Service Centers please go to; www.onkyousa.com, under Support or call Onkyo USA at 800-229-1687 for the location of an ONKYO Authorized Independent Service Center. Please also include in any mailing; a contact name, address and email address or telephone number. If you choose to ship your ONKYO product to an ONKYO Authorized Independent Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any ONKYO product shipped in its entirety must be properly packaged to avoid shipping damage. Any shipping damage incurred as a result of improper or insufficient packaging will be the responsibility of the shipper. ONKYO will pay all return shipping charges for ONKYO products that have been serviced under this warranty. Any service or repair for items not covered by this limited warranty shall be at the Authorized Independent Service Center's rates and terms then in effect. Contact an ONKYO Authorized Independent Service Center for details.

There were a limited number of FlareConnect enabled AVR's that require a hardware modification in order for this feature to become available. If you have the wireless speaker NCP-302 and wish to stream music wirelessly from any source that's connected via analog cables, you will need to have this modification done at our designated service center (cannot be performed at local or regional locations). Please contact Onkyo Parts and Service @ 201-785-2600 option 4 so we can arrange this modification for you.

Models that require this update are as follows: TX-NR656 TXNR757, HTS7800/HTR695, TX-RZ610.

PLEASE NOTE: If you own one of the applicable models and do NOT own the NCP-302 speaker(s) or do not plan to stream analog sources, you will NOT require this update or benifit from sending the unit to the designated service center and having the modification performed