First check your network for any issues that could prevent the application to run. You can also check to see if your other network applications are also able to connect to network. If you are unable to get both applications to work, check you’re the IP address that the receiver is receiving is valid.
If your network within home is working, then it could be the main server having an issue. Please check our website for any notices that may provide you information of any issues that might be accruing. You may also reach out to us via our Contact form on our website.