If my unit has a 2 year warranty, and I purchased it 1 year ago, why is the service center denying the warranty service?

Onkyo USA
2018-02-01 16:23

If the unit shows signs of physical damage, lightning or electrical damage, or water damage, the warranty would not apply. The manufacturers warranty will cover parts, labor and return shipping for any failure that occurs during the warranty period due to defects in original materials or workmanship. It DOES NOT COVER normal wear and tear, cosmetic damage, commercial use (such as in a hotel, office, restaurant, or other business), rental use of the product.This Warranty does not apply with respect to any of the following:

Defects or damage caused by accident, fire, smoke, flood, water damage, power surge (or related electrical abnormalities), lightning or other acts of nature.

Defects or damage caused by abuse, misuse, negligence, accident, unauthorized product modification or service, or failure to observe the instructions contained in the manual furnished at the time of original purchase.

Deterioration or failure due to or arising because of exposure to corrosive atmosphere, including but not limited to; smoke, high humidity or extreme temperature.

Damage caused during shipment or handling.

Products purchased from anyone other than ONKYO or an Independent Onkyo Authorized Dealer. If you are uncertain as to whether a dealer is authorized, please contact Onkyo's Customer Relations Department or check the Dealer and Service Locator.

Products that have had their serial numbers or rating labels altered or removed.

Products purchased in “AS IS” condition or sold or noted as “DEMO” or “DISPLAY”.

Products that have been altered or repaired by anyone other than ONKYO or an Onkyo independent authorized service station in a manner that has affected their performance, interoperability, stability or reliability.

Products whose software, firmware or other operating systems have been modified or altered other than via an ONKYO provided download or by an Onkyo independent authorized service center in accordance with ONKYO provided software, firmware or other operating system upgrade or update. Accessories attached to or to be used with Onkyo products, such as antennas, batteries, cables, cable boxes, signal converters, etc.

Any product attached to or used with the ONKYO Product. Packing materials and cosmetic items.

Parts which have prescribed useful lives dependent upon the degree of their use, such as styli, cassette heads, idler wheels, batteries, etc.

Damage attributable to battery leakage. Installation and removal of Products, setup, adjustments or signal reception issues.

Maintenance, cleaning or periodic check-ups.

Adjustments or alterations required for compatibility with conditions pertaining to foreign countries.


To obtain warranty service, take or ship your ONKYO Product to an ONKYO Authorized Independent Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Repairs are not performed at our headquarters; all repairs must be performed by our ONKYO Authorized Independent Service Centers. For a list of ONKYO Authorized Independent Service Centers please go to; www.onkyousa.com, under, Support or call Onkyo USA at 800-229-1687 for the location of an ONKYO Authorized Independent Service Center. Please also include in any mailing; a contact name, address and email address or telephone number. If you choose to ship your ONKYO product to an ONKYO Authorized Independent Service Center, all shipping arrangements must be made by you and all shipping charges and insurance must be fully prepaid. Any ONKYO product shipped in its entirety must be properly packaged to avoid shipping damage. Any shipping damage incurred as a result of improper or insufficient packaging will be the responsibility of the shipper. ONKYO will pay all return shipping charges for ONKYO products that have been serviced under this warranty. Any service or repair for items not covered by this limited warranty shall be at the Authorized Independent Service Center's rates and terms then in effect. Contact an ONKYO Authorized Independent Service Center for details.

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